- Notes On Communication Skills
- Communication Skills Notes University Notes
- Interpersonal Skills Including Communication Skills Notes In Hindi Pdf
Employers Look For These Communication Skills
Introduction to Information and Communication Technology in Education. (Moursund) Page 3 book we argue that basic skills (lower-order knowledge and skills, rudimentary use of some of the general purpose pieces of computer software) should be integrated in with higher-order knowledge and skills. To an employer, good communication skills are essential. In fact, employers consistently rank good communication skills at the top of the list for potential employees. During an interview, for example, employers are impressed by a job candidate who answers questions. Interpersonal skills including communication skills. Logical reasoning and analytical ability. Decision making and problem solving. General mental ability. Basic numeracy (numbers and their relations, orders of magnitude etc.) (Class X level), Data interpretation (charts, graphs, tables, data sufficiency etc. Communication - The sharing of feelings, thoughts, and information with another person - Good communication skills can help a person learn more about themselves and others - Poor communication can cause misunderstandings, leading to feelings of anger, mistrust, and frustration in relationships with family, friends, teachers and others. Click to Download BUSINESS COMMUNICATION NOTES. Save my name, email, and website in this browser for the next time I comment. COMMUNICATION SKILLS- CCS 001 dorothy.omollo@uonbi.ac.ke UNIVERSITY OF NAIROBI 8-4-4 BUILDING ( 1st Flr RM 4 Dr. Omollo- Odhiambo. THIS LECTURE IS ABOUT TO BEGIN. IF YOU ARE IN POSSESSION OF A. •Comprehensive: Communication is the process of transmitting information and messages from one. Types of Business Communication Skills. Speaking or verbal communication is perhaps the most frequently used way to get a message across at the workplace, and it includes meetings, presentations, workshops, in-person interviews, and telephonic and video conferencing. It’s direct, it costs nothing, and it’s instant.
The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in. Workers in the digital age must know how to effectively convey and receive messages in person as well as via phone, email, and social media. Good communication skills will help you get hired, land promotions, and be a success throughout your career.
Top 10 Communication Skills
Want to stand out from the competition? These are the top 10 communication skills that recruiters and hiring managers want to see in your resume and cover letter. Highlight these skills and demonstrate them during job interviews, and you’ll make a solid first impression. Continue to develop these skills once you’re hired, and you’ll impress your boss, teammates, and clients.
1. Listening
Being a good listener is one of the best ways to be a good communicator. No one likes communicating with someone who cares only about putting in her two cents and does not take the time to listen to the other person. If you're not a good listener, it's going to be hard to comprehend what you're being asked to do.
Take the time to practice active listening. Active listening involves paying close attention to what the other person is saying, asking clarifying questions, and rephrasing what the person says to ensure understanding ('So, what you're saying is…'). Through active listening, you can better understand what the other person is trying to say, and can respond appropriately.
2. Nonverbal Communication
Your body language, eye contact, hand gestures, and tone of voice all color the message you are trying to convey. A relaxed, open stance (arms open, legs relaxed), and a friendly tone will make you appear approachable and will encourage others to speak openly with you.
Eye contact is also important; you want to look the person in the eye to demonstrate that you are focused on them and the conversation (however, be sure not to stare at the person, which can make him or her uncomfortable).
Also, pay attention to other people's nonverbal signals while you are talking. Often, nonverbal signals convey how a person is really feeling. For example, if the person is not looking you in the eye, he or she might be uncomfortable or hiding the truth.
3. Clarity and Concision
Good verbal communication means saying just enough – don’t talk too much or too little. Try to convey your message in as few words as possible. Say what you want clearly and directly, whether you're speaking to someone in person, on the phone, or via email. If you ramble on, your listener will either tune you out or will be unsure of exactly what you want.
Think about what you want to say before you say it. This will help you to avoid talking excessively and/or confusing your audience.
4. Friendliness
Through a friendly tone, a personal question, or simply a smile, you will encourage your coworkers to engage in open and honest communication with you. It's important to be nice and polite in all your workplace communications. This is important in both face-to-face and written communication. When you can, personalize your emails to coworkers and/or employees – a quick 'I hope you all had a good weekend' at the start of an email can personalize a message and make the recipient feel more appreciated.
5. Confidence
It is important to be confident in your interactions with others. Confidence shows your coworkers that you believe in what you’re saying and will follow through. Exuding confidence can be as simple as making eye contact or using a firm but friendly tone. Avoid making statements sound like questions. Of course, be careful not to sound arrogant or aggressive. Be sure you are always listening to and empathizing with the other person.
6. Empathy
Using phrases as simple as 'I understand where you are coming from' demonstrate that you have been listening to the other person and respect their opinions.
Even when you disagree with an employer, coworker, or employee, it is important for you to understand and respect their point of view.
7. Open-Mindedness
A good communicator should enter into any conversation with a flexible, open mind. Be open to listening to and understanding the other person's point of view, rather than simply getting your message across. By being willing to enter into a dialogue, even with people with whom you disagree, you will be able to have more honest, productive conversations.
8. Respect
People will be more open to communicating with you if you convey respect for them and their ideas. Simple actions like using a person's name, making eye contact, and actively listening when a person speaks will make the person feel appreciated. On the phone, avoid distractions and stay focused on the conversation.
Convey respect through email by taking the time to edit your message. If you send a sloppily written, confusing email, the recipient will think that you do not respect her enough to think through your communication with her.
9. Feedback
Being able to appropriately give and receive feedback is an important communication skill. Managers and supervisors should continuously look for ways to provide employees with constructive feedback, be it through email, phone calls, or weekly status updates.
Giving feedback involves giving praise as well – something as simple as saying 'good job' or 'thanks for taking care of that' to an employee can greatly increase motivation.
Similarly, you should be able to accept and even encourage, feedback from others. Listen to the feedback you are given, ask clarifying questions if you are unsure of the issue, and make efforts to implement the feedback.
10. Picking the Right Medium
An important communication skill is to simply know what form of communication to use. For example, some serious conversations (layoffs, resignation, changes in salary, etc.) are almost always best done in person.
You should also think about the person with whom you wish to speak, if they are a very busy person (such as your boss, perhaps), you might want to convey your message through email. People will appreciate your thoughtful means of communication and will be more likely to respond positively to you.
More Skills for Workplace Success
Review some of the best skills to include on your resume, incorporate them into your job search materials, and mention them during job interviews.
How to Make Your Skills Stand Out
Highlight Your Skills in Your Application Materials: Include the skills that are the closest match to the employer's job requirements in your resume and cover letter.
Notes On Communication Skills
Show Hiring Managers You Have the Skills They Need: Job interviews provide an opportunity to show the hiring manager that you have the verbal communication skills necessary to succeed in a job.
Use Your Communication Skills at Work: Whether it's participating in a company meeting or talking with a client, you'll have many opportunities to show how well you communicate.
- Top 10 Communication Skills
- Nonverbal Communication
- Friendliness
- Empathy
- Respect
- Picking the Right Medium
Download MBA Business Communication Lecture notes pdf. The Students can Download MBA 1st sem Study Materials & Books which are available below in Download Links. Here We Provide the MBA Business Communication Lecture notes, Study Materials & Books. The core courses in an MBA program cover various areas of business such as accounting, finance, marketing, human resources, operations, and statistics and many. You can easily adapt the Lecture Notes, Study Materials, and Books to take full advantage of the complete material we offer in Below Links.
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MBA Business Communication Lecture Notes pdf
“Communication is something so simple and difficult that we can never put it in simple words,” says T.S. Mathews. But we do need a definition to understand the term. In his book Communication in Business, Peter Little defines communication as follows: “Communication is the process by which information is transmitted between individuals and/or organizations so that an understanding response results.”
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| MBA Business Communication Question Paper Pdf | Download |
MBA Business Communication textbooks
- Pal, Rajendra, and Korlahalli, J. S., Essentials of Business
Communication. - Fred Luthans, Organizational Behaviour, Boston, McGraw-Hill, 8th edition, 1998.
- Kaul, Asha, Effective Business Communication.
- Lesikar, Raymond V., and Pettit John D, Business Communication: Theory and application, 6th edition, Richard D Irwin publication.
- Sharma, R. C., Business Communication and Report Writing.
- Varinder Kumar, Raj Bodh, Business Communication, Kalyani Publishers, New Delhi, 2001.
- Lesikar, R. V. and Pettite J. D., Business Communication.
- Sharma, R. C., Business Communication and Report Writing.
- Sinha, P., Business Communication.
- Business Communication by K. K. Sinha. Galgotia Publishing Company., New Delhi.
- Business Communication by C. C. Pattensheti. R. Chand and Company Publishers., New Delhi.
- Essentials of Business Communication by Rajindra Pal and J. S. Korlahalli. Sultan Chand and Sons., New Delhi.16
- Effective Business Communication by Herta A. Murphy and Charles E. Peck. Tata McGraw Hill Publishing Company Limited., New Delhi.
- Essentials of Business Communication by Pettett and Lesikar. Tata McGraw Hill Publishing Company Limited., New Delhi.
- Business Communication by Pettett and Lesikar. Tata McGraw Hill Publishing Company Limited., New Delhi.
MBA Bussines Communication Syllabus for MBA 1st semester
Lesson: 1
INTRODUCTION TO COMMUNICATION
Objective: The main objective of this lesson is to make the students learn on the subject matter of the business communication vis-à-vis its nature and importance.
Structure: Introduction, The Concept of Communication, Significance of Communication, Nature of Business Communications: A Case Study
Lesson: 2
Effective Communication Skills
Objective: The major objective of this lesson is to create an understanding of the minds of students regarding various communication skills and also let them know the relevance of such skills.
Structure: Introduction, Objective of Business Communication. Effective Communications Skills, Summary, Key Words.
Lesson: 3
PROCESS OF COMMUNICATION
Objective: The foremost objective of this lesson is to generate the thoughtful ideas in the psyche of students as regards the process of communication and the sequencing of different steps that the process of communication contains.
Structure: Introduction, How to Understand Communication Process, A Common Misconception, The Communication Environment, A Well Designed Communication Process, Summary, Key Words.
Lesson: 4
BARRIERS AND GATEWAYS TO COMMUNICATION
Objective: The primary objective of this lesson is to breed the attentive thoughts in the consciousness of students relating to barriers and gateways in business communication and to enable them to avoid the occurrence of such events in communication that create communication gap.
Structure: Introduction, Barriers in Communication., Gateways to Communication Barriers, Making Communication Effective, Summary, Key Words, Self Assessment Questions, Suggested Readings.
Lesson: 5
COMMERCIAL LETTERS
Objective: This lesson educates the students as to how to communicate clearly and effectively through commercial letters. It explains the basic skills necessary to write various types of commercial or business letters.
Structure: Introduction, Do’s and Don’t of Commercial Letter
Lesson: 6
BUSINESS REPORTS WRITING
Objective: The primary objective of this lesson is to make the students learn the basics of business reports and make them understand as for how the effective reports are written.
Structure: Introduction, Types of Business Reports, Characteristics of A Good Report, Structures of Business Reports
Lesson: 7
ORAL AND NON-VERBAL COMMUNICATION
Objective: The main objective of this lesson is to make the students learn the basics of Oral and Non-verbal Communication.
Structure: Introduction, Oral and Non-verbal Communication
Lesson: 8
Communication Skills Notes University Notes
PUBLIC SPEAKING AND PRESENTATION
Objective: The primary objective of this lesson is to make the students learn about the basics of public speaking aspects in business communication and to enable them to avoid the occurrence of such events in public speaking that do not add to the value of the speaker.
Structure: Introduction, Encoding and Translating, Understanding Your Audience, Targeting Your Audience, Designing a Presentation, Preparing the Venue and Seating Arrangement, Final Point and Getting Start
Lesson: 9
COMMUNICATION: NEGOTIATIONS AND LEGAL ASPECTS
Objective: The most important objective of this lesson is to make the students learn the basics of business negotiation skills in
communication along with its legal aspects.
Structure: Introduction, Phases of a Negotiation, Characteristics of a Negotiation, Opening Negotiations, Legal Aspects of Communication
Lesson: 10
AGENCY CORRESPONDENCE IN BUSINESS
Objective: The objective of this lesson is to give the learners an understanding of agency correspondence, thereby enabling them to draft various agency related letters.
Structure: Introduction, Essentials of Agency Correspondence, Hints for Drafting Agency-related Letters, Some Sample Letters
MBA Business Communication Review Questions
- Communication is sharing of understanding”, Discuss this and bring out the process of communication.
- “Management is a two-way traffic; it is based upon the effective machinery of communication.” Discuss this statement.
- What are the main barriers to organizational communication?
- Discuss the psychological barriers to effective communication.
- How do the personal opinions and prejudices of various individuals act as barriers to effective communication? Illustrate your answer with suitable examples.
- What is meant by status-consciousness? How does it impede the smooth flow of communication?
- Explain how the wrong choice of the channel of communication acts as a barrier to communication.
- How does language act as a barrier to effective communication?
Business Communication Online books for MBA at Amazon.in
Sale Business Communication (with CD)- Oxford University Press, USA
- Meenakshi Raman, Prakash Singh
- Oxford
- Edition no. Second (08/06/2012)
- Paperback: 640 pages
- K.K. Sinha
- Taxmann Publications Private Limited
- Edition no. 4 (03/17/2012)
- Paperback: 608 pages
- Kaul, Asha
- Prentice Hall India Learning Private Limited
- Edition no. 2 (01/01/1970)
- Paperback: 264 pages
- Dutta S
- Prentice Hall India Learning Private Limited
- Paperback: 344 pages
- Kaul A
- Prentice Hall India Learning Private Limited
- Edition no. Second (01/01/1970)
- Paperback: 248 pages
Interpersonal Skills Including Communication Skills Notes In Hindi Pdf
- Sutapa Banerjee
- I K International Publishing House Pvt. Ltd
- Paperback: 136 pages
- Anil P. Patil, Hemantkumar D. Patil
- Paperback
- English
- Bovee / Chatterjee
- Pearson Education India
- Edition no. 10 (01/01/1970)
- Paperback: 716 pages
We have Provide the MBA Business Communication complete notes pdf – Download MBA 1st sem Study Materials & Books. Any University student can download given MBA Business Communication Notes and Study material or you can buy MBA 1st Semester Business Communication Books at Amazon also. Share this article with other Students of MBA who are searching for MBA Business Communication Notes & Books. For more information about the Business Communication, visit our website and you can clarify your doubts via comment box.
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